WHAT DO YOU DO EVERY DAY?

“I check the day’s agenda, coach employees, get involved in invoicing and am responsible for running the hotel reception. My job is about everything from questions on forms to checking in and out, regular guest programmes and forward planning.

During my education, I had job practice at the Swedish Exhibition & Congress Centre and Gothia Towers. I originally intended to work in the conference area, but after trying a number of parts of the group I was drawn towards hotel reception! I get on extremely well here, and I love being involved in customer relations. Being able to give our guests that little bit extra and seeing how they brighten up and become happy, that gives me energy.”

HOW WOULD YOU DESCRIBE GOTHIA TOWERS AS AN EMPLOYER?

“As an employer of opportunity. It is so widespread with so many potential branches that opportunities for employees are endless. I think there must be something for everyone here. Plus. the environment is very creative and accessible. We are always looking for new thoughts and ideas. And it’s really enjoyable to be working at Europe’s fifth largest hotel.”

HAVE YOU ANY TIPS FOR ANYONE WHO MIGHT BE INTERESTED IN WORKING HERE?

“Be unafraid, open, flexible and happy. And don’t be afraid to get stuck in where it is needed, because we all work together with other departments and really love to maintain our great team spirit. And of course, anyone who works here must really be enthusiastic about giving a service. It’s such a cliché, but it is also absolutely true. You have to think that it is genuinely fun to help our guests and meet different cultures.”

“My days are intensive, rewarding and exciting. And they simply fly past!”

• Name: Lina Ristori
• Education: in sales and conferences
• Works as: Supervisor
• Employed in the group since: 2013
• Previous role in the group: Receptionist
• Leisure interests: travel, films, history, art and literature. Visits Italy often and loves to make Italian food. Often out walking, especially in the countryside as we have a dog.